Who are we?

Vobien International is a trading company duly registered with the Corporate affairs commission as ” Dealers on General Mercandise and Manufacturers Representatives”. Essentially we stand as a direct link between overseas manufacturers of consumer goods (majorly Gadgets and vehicles) and the final consumers in Nigeria.

We do this through a process simplified in 2 steps namely: 

  • Imports/Exports
  • E-commerce

Here's where we need you

At our E-commerce business, you’ll be required to perform all duties and responsibilities customarily associated with the position of Call Center Operator, including but not limited to:

  • Answering phone calls, emails and responding to customer inquiries
  • Providing information about company products and services
  • Taking customer orders and processing transactions
  • Entering customer information and maintaining accurate records
  • Resolving customer complaints and escalating issues as necessary

Overview of the skills required of a call center operator

Core Skills

A. Excellent communication skills

1. Active listening

2. Clear and concise verbal communication

3. Effective written communication

B. Strong problem-solving abilities

1. Analytical thinking

2. Troubleshooting skills

3. Ability to handle customer complaints and resolve issues

C. Patience and empathy

1. Dealing with difficult customers

2. Remaining calm under pressure

3. Showing understanding and empathy towards customers’ concerns

Technical Skills

A. Proficiency in computer systems and software

B. Typing and data entry skills

1. Accurate and fast typing

2. Attention to detail to avoid errors

Product and Service Knowledge

A. Comprehensive knowledge of products/services offered by the company

1. Understanding product features, benefits, and pricing

2. Familiarity with company policies, procedures, and frequently asked questions

B. Continuous learning and updating of knowledge

1. Staying up-to-date with product/service changes

2. Being aware of industry trends and competitors

Time Management and Multitasking

1. Updating customer information in real-time

2. Prioritizing tasks based on urgency and importance

3. Identifying critical issues and escalating them promptly

4. Balancing productivity and quality of service

Teamwork and Collaboration

A. Collaborating with colleagues and supervisors

1. Sharing knowledge and best practices

2. Seeking assistance when needed

Adaptability and Resilience

A. Ability to handle a variety of customers and situations

1. Adapting communication style based on customer needs

2. Handling irate or upset customers with professionalism

B. Resilience in dealing with stressful situations

1. Managing high call volumes and demanding customers

2. Handling repetitive tasks without losing focus

Are you or someone you know a good fit for this position?

Send your CV to Vobienintl@gmail.com